Nine Casino Privacy Policy

At Nine Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit Nine Casino.com, use the Nine Casino app, register an account, complete a Nine Casino login, or take part in any of our games and promotions. By creating an account with us, you confirm that you have read, understood and accepted the practices described below.

Nine Casino is owned and operated by Uno Digital Media B.V., registered under company number 157147 with its registered office at Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Willemstad, Curaçao. Payment processing is handled on our behalf by Optivion Systems Ltd, registration number HE 471831, Souliou 18, 2018, Strovolos, Nicosia, Cyprus. We operate under license OGL/2024/1267/0760 issued by the Curaçao Gaming Authority (CGA).

Information We Collect

We collect personal information directly from you when you register for a Nine Casino account, make deposits, request withdrawals, contact our support team, or subscribe to our promotional communications. We may also gather information automatically as you browse our site or use the Nine Casino app.

• We collect identity details such as your full name, date of birth, nationality and residential address
• We collect contact information including your email address and phone number, which may be used for verification during a Nine Casino login or KYC check
• We collect financial data such as deposit and withdrawal history, payment method details and transaction records
• We record your gaming activity, including wagers, bonus usage, tournament participation and loyalty points
• We gather technical data such as your IP address, device type, browser and operating system when you access Nine Casino online or through our mobile app

How We Use Your Information

We use the information we collect to operate Nine Casino safely, fairly and in compliance with our licensing obligations. Our purposes include:

• We verify your identity and age before allowing real-money play
• We process deposits and withdrawals through our payment partner, Optivion Systems Ltd
• We personalise offers, including your Nine Casino bonus code, welcome package and loyalty rewards
• We monitor accounts for suspicious activity, fraud prevention and responsible gambling purposes
• We send you updates about promotions, a Nine Casino no deposit bonus, free spins offers or important account notices, where you have consented to receive them
• We analyse aggregated data to improve the Nine Casino platform, our game selection and customer support

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience when you visit Nine Casino online. Cookies help us remember your login preferences, keep your session secure, and understand how players interact with our slots, live casino and sportsbook sections. We also use cookies to measure the performance of our marketing campaigns, including those promoting a Nine Casino promo code or seasonal tournament. You can manage or disable cookies through your browser settings, though doing so may limit certain features of our site or the Nine Casino app.

Sharing Your Information

We do not sell your personal data. We may, however, share it with trusted third parties strictly for the purposes described in this policy:

• We share data with Optivion Systems Ltd and other payment providers to process deposits and withdrawals
• We share information with regulatory authorities, including the Curaçao Gaming Authority, when legally required
• We share data with identity verification providers to complete KYC and anti-fraud checks
• We may disclose information to law enforcement agencies where necessary to prevent crime or comply with a legal obligation
• We may share limited data with marketing and analytics partners to improve our advertising, including campaigns referencing Nine Casino bonus codes or free spins

Data Security

We apply industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. Our systems use encryption for sensitive data transmission, and we restrict access to your information to employees and partners who need it to perform their duties. While we take security seriously, no method of transmission over the internet is completely secure, and we encourage you to use a strong password and keep your Nine Casino login credentials confidential.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterward, in line with our legal, regulatory and accounting obligations. Financial records related to deposits, withdrawals and bonus activity may be retained for several years to satisfy anti-money laundering requirements. When we no longer need your data for these purposes, we securely delete or anonymise it.

Your Rights

Depending on your country of residence, you may have certain rights regarding your personal data. We aim to honour these rights wherever applicable:

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request that we delete your data, subject to our legal retention obligations
• You can withdraw consent for marketing communications at any time
• You may object to certain processing activities or request that we restrict them

To exercise any of these rights, you can contact our support team through Live Chat, our Help Center, or by email at support@Nine Casino.com.

Restricted Territories and Eligibility

We only accept players from jurisdictions where online gambling with Nine Casino is permitted. Our services are not available to residents of certain restricted countries, including but not limited to the United States, United Kingdom, Spain, Germany, the Netherlands and several other territories listed in our Terms and Conditions. We reserve the right to request additional verification documents and to suspend accounts where we suspect that our eligibility rules have been breached. Successful processing of withdrawals is not guaranteed where these policies are not respected.

Children's Privacy

Nine Casino is intended exclusively for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we discover that an account has been created by someone under the legal age, we will immediately close it and take appropriate action to remove the associated data.

International Data Transfers

As we operate internationally and work with partners such as Optivion Systems Ltd in Cyprus, your data may be transferred to and processed in countries outside your country of residence. We take steps to ensure that any such transfer is conducted with appropriate safeguards in line with applicable data protection standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of Nine Casino, including further Nine Casino logins or gameplay, after any changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our team through Live Chat, available 24/7, our Help Center, or by email at support@Nine Casino.com. We are here to help with any questions about your account, transactions, or how we protect your information at Nine Casino.