Nine Terms and Conditions

Welcome to Nine. These Terms and Conditions govern your use of our website, our Nine Casino app, and all services we provide, including our sportsbook, live casino, and loyalty program. By creating an account, completing Nine Casino login, or using our services in any other way, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this document, you must not use our platform.

Who We Are

Nine is owned and operated by Uno Digital Media B.V., a company registered in Curaçao with company number 157147, with its registered office at Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Willemstad, Curaçao. Payment processing and paying agent services are handled on our behalf by Optivion Systems Ltd, registration number HE 471831, based in Nicosia, Cyprus. We hold a valid license issued by the Curaçao Gaming Authority under number OGL/2024/1267/0760, and we have operated under the Nine Casino brand since 2021.

Eligibility and Registration

To use Nine, you must be at least 18 years old, or the legal age of majority in your jurisdiction, whichever is higher. We only allow one account per person, per household, and per device. When you register with us, we require accurate and complete personal information, and you agree to keep this information up to date. Our services are intended for residents of Finland, Iceland, Luxembourg, Monaco, and San Marino, while our interface is also localized for players in Canada, Australia, New Zealand, Brazil, and a number of European markets.

Restricted Jurisdictions

We do not accept deposits or real-money gameplay from residents of certain countries, including but not limited to the United States, the United Kingdom, Spain, Germany, the Netherlands, and several other jurisdictions listed in our compliance policy. We also apply restrictions in line with FATF blacklist and greylist designations, and we do not process payments from or accept users in a further list of high-risk countries. We reserve the right to void bets, freeze funds, or close accounts opened in breach of these restrictions, and we cannot guarantee successful withdrawals where a player has violated our territorial policies.

Account Verification (KYC)

Before we process any cashout, we require full identity verification. This may include submitting identification documents, proof of address, proof of payment method ownership, and in some cases a phone call to the number registered on your account. We take these steps to comply with anti-money laundering regulations and to protect both you and us from fraud. No cashout will be processed until verification is fully completed.

Deposits and Withdrawals

We accept a range of payment methods, including Visa, Mastercard, Apple Pay, Google Pay, Interac, Neosurf, bank transfer, and cryptocurrencies. Minimum deposits vary by country and typically range from €2 to €20, while minimum withdrawals generally start at €50. When you use our Crypto option, we generate a wallet address for your transfer, and you are responsible for selecting the correct network; we are not liable for funds lost due to sending crypto to the wrong network or address, and recovery above €5,000 is only pursued against a 0.1 BTC fee with no guarantee of success.

We cap withdrawal limits per day, week, and month depending on your loyalty rank, and the current limit is always visible in the cashier's Withdrawal section. Wins above $/€15,000 may be paid out in monthly instalments, and we require that active deposited amounts be played through at least three times before a withdrawal is approved. Processing generally takes up to 72 hours, though most withdrawals are completed within 24 business hours once approved. We are not an exchange and do not perform currency conversion, so the amount debited from your card may differ slightly from the amount shown on-screen.

Bonuses and Promotions

When you register with Nine, we offer a Welcome Package that includes deposit matches and free spins across your first deposits, along with our sportsbook welcome offer. Any Nine Casino bonus code or Nine Casino promo code must be entered on the deposit screen before your payment is confirmed, and you always have the option to decline our offers. We also run recurring promotions such as Weekly Cashback, Sunday Reload, Weekly Reload, and seasonal campaigns like our August Cash Wave, along with tournaments including the High Roller Championship, Apple Kingdom, and Drops & Wins.

Where your account holds both real and bonus funds, we only release bonus funds for wagering once your real funds have been used first. If you withdraw or transfer your main deposit before meeting the turnover conditions attached to a bonus, you forfeit the bonus funds and any winnings generated from them. Freebets issued through our sportsbook are valid for five days from crediting, must be used on a bet slip with at least two events at combined odds of 3.00 or higher, and are applied using the giftbox icon beside the Place Bet button.

Loyalty Program and VIP Club

Our loyalty program is open to every registered player and rewards you with wager points and deposit points as you play. As you progress through our 16 ranks, from Bronze through Silver, Gold, and up to Platinum, we unlock increasing benefits including Weekly Reload boosts, improved wheels, cashback percentages, and points rakeback. From Gold rank onward, we grant access to our VIP Club, and at Gold 2 and above we provide a dedicated VIP manager, increased withdrawal limits, and priority in the withdrawal queue, with the full VIP experience available at Platinum.

Fair Play and Game Integrity

We source our games from established providers including Amatic, BetSoft, Endorphina, Microgaming, and BGaming, and our library includes slots, live casino tables, jackpots, and provably fair games. We are committed to offering fair and transparent gameplay across our entire portfolio, and we regularly review our systems to maintain compliance with our licensing obligations.

Responsible Gambling

We take player protection seriously and provide tools that allow you to set deposit limits, session reminders, and self-exclusion periods directly through your account settings. If you feel that your gambling behavior is becoming problematic, we encourage you to reach out to our support team or to independent organizations that specialize in gambling addiction support. We reserve the right to suspend or close accounts where we believe responsible gambling measures are necessary.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our platform at all times. We are not liable for losses arising from technical failures, third-party payment provider delays, or circumstances beyond our reasonable control. Our liability, where it exists under applicable law, is limited to the amount held in your account at the time the relevant issue occurred.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in regulation, our services, or our business practices. We will publish any updated version on our website, and your continued use of Nine after changes are posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

Contact Us

If you have any questions about these terms, our bonus policies, or your account, our support team is available 24/7 through live chat, our Help Center, or by email at support@Nine Casino.com. We are here to assist you with any issue related to your use of Nine, including questions about Nine Casino login, verification, or withdrawals.